Some companies also outsource their in house helpdesk. On the other hand the external helpdesk responds to inquiries from outside the company including customers. My main duties are to answer questions about how to use our products and services as well as troubles and complaints. This can also be outsourced and recently there are cases where chatbots are used to solve simple questions. Introduction of VOC solution ekubot product introduction materials What is the difference between the role of the help desk and the in house SE In house helpdesk and in house SE are easily confused occupations.
In fact there are many overlapping tasks and there are cases where they are not clearly separated. However the in house SE is just an in house system engineer and is not primarily responsible for help. The main tasks are development and maintenance of in house systems system planning and design and in some cases IT strategy and other tasks that are strongly sweden phone number list related to management requiring higher technical skills and expertise. increase. Helpdesk staff on the other hand are not involved inwith subsequent errors and backup work. Therefore a certain level of technical ability is required but the level and scope are different. The role of help desk staff is to deepen their knowledge of completed and existing systems and IT tools and play a role in supporting smooth operation. In large companies there are many cases in which help desks and in house SEs are set up separately and are operated in a manner that conforms to the above differences.
In other words the help desk handles inquiries and troubles and the in house SE handles system development work. However in the case of small and medium sized enterprises there are many cases where both are structured as the same institution. Due to the limited number of staff in this case we have to perform a wide range of tasks from responding to inquiries to system development. What skills and knowledge are required for a help desk In order to perform help desk work it is necessary to have high communication skills based on the premise of basic PC operation and IT knowledge and skills.
发表于 2023-3-27 12:23:56
