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Rather as an opportunity to improve. It is possible that some do not correspond to reality and in that case it is necessary to respond kindly but firmly to make it clear that it is defamation. In the opposite situation, that is, the negative opinion is legitimate, apologize as soon as possible and try to solve the problem so that it does not occur again in the future. 3. Respond to positive reviews Many times there is a tendency to comment only on negative opinions but, in reality, positive ones should also be commented on. Because? Because you have the opportunity to show that you care about your clients. Furthermore, with this you will probably get these same users to repeat and, with this, improve customer loyalty. Even if you use spa management software, you can mark these clients as VIPs or special clients and have a detail with them. In fact, my recommendation is that you treat them as prescribers, that is, as people who recommend others.
In marketing jargon, this is known as “evangelists” , that is, they are those people who spread the benefits of your business among their friends, acquaintances or directly express their opinions in the communities to which they belong. Therefore Binance App Users Data they act as a kind of influencer that can help you attract new customers and generate a very positive image of your brand. So it is advisable to always pay close attention to them. 4. Ask your clients to give you an opinion You can do this directly at the establishment, but it is better that you do it by email once the service has already occurred. Because? Because the person will most likely feel self-conscious at the spa reception and won't always be willing to make a judgment in front of your own staff. Through email you can send them a satisfaction survey or refer them to TripAdvisor, Facebook, Google or Spalopia to leave a comment.
You don't have to do it with all clients, try first with those who you are sure have had a good experience. However, do not worry if you receive any negative opinions, this, contrary to what it may seem, provides credibility to the spa , because it indicates that the opinions are not made by the company itself but that there are real clients behind each of them. In addition, I can give you one last interesting fact about this opinion: 68% of customers are willing to leave a comment if requested, according to the report we discussed at the beginning. Advanced tip: send direct links to the comments to make it very easy for customers and they don't have to navigate through the platforms.
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发表于 2024-3-7 14:04:49