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In this context, there are several factors that consumers look for in their relationship with telecommunications companies: Trust and transparency Telecommunications users do not want to be surprised: when establishing commercial relations with a business, they want to be clear about how much they are going to spend monthly, what are the benefits of the product and that any changes in terms of price or company policies are disclose transparently. When a business is consistently transparent with its customer base, 9 out of 10 people are willing to forgive the company if they have a bad experience. telecommunications user and that the results of your business are positive, you have to develop this direct and honest communication with your clients.
Value for money Before making a purchase, the consumer makes a subjective analysis of the value and price of the product, which dictates how much he is willing to pay. If a product or service is perceived to be of high quality and value, the customer will be willing to buy at a higher rate. The opposite happens if in the eyes of the consumer the offer is not so attractive. In the telecommunications industry, this means that Phone Number List your main priority must be to communicate the value proposition of your business in an effective way and make it clear to the client that you are what they need to solve their needs. Thus, and if your prices are realistic and in line with the market, the customer will perceive that your offer has excellent value for money. Do you want to know how to communicate your value proposition to the customer effectively? You came to the right place.
Efficiency of telecommunications user service 46 % of customers expect customer service to happen in less than 4 hours . For 12%, the time is reduced to 15 minutes or less . The efficiency of telecommunications customer service not only helps to satisfy the needs of customers . According to a report : 81% of consumers say that quality customer service increases the chances that they will make new purchases from a brand; For 95% of customers, their loyalty to a brand depends, to a large extent, on the customer service and experience that it provides; 72% of users of a brand are willing to speak positively about it with their friends, family and acquaintances. In summary, taking care of your attention to the telecommunications user can generate higher income and sales, customer loyalty and. |
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发表于 2023-4-17 14:37:49
