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In addition, not everyone who has a positive opinion will share it with you. We also regularly see that there is little to know attention paid towards the type of user. Let’s say you have a banking app. Then it is important that you know who your users are. Are they daily or weekly users? Are they already familiar with this channel? You will therefore have to set up the CX properly for each target group, so that everyone can work well with your product. 3. Asking users obvious questions.
What customers always find annoying is when they have to fill in information that you – as a company – already know. When someone buys something from you, they don’t want mobile number list to fill in all kinds of superfluous information, so make sure your systems are well linked and you have the correct data. For example, by already filling in customer data, you prevent the purchase process from taking too long and someone dropping out as a result. 4. Poor accessibility. Finally, we would like to emphasise that a good CX is also reliant on the accessibility of your website or app.
And that sounds very obvious, but is your product user-friendly for people with, for example, a visual impairment? Don’t forget that as many as one in four people have a disability, making it more difficult to achieve online goals. Ingredients for the best CX Now that you know which pitfalls CX Specialist run into, you can avoid them. But how do you create the ideal CX? How do you exceed your customers’ expectations? There are a number of “ingredients” that will help you improve the CX. Self-reliance. Make sure that customers can easily find answers to any questions and can arrange everything themselves online.
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发表于 2023-4-6 14:50:20
