How to use DTMF on your VoIP phone?

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You can send the code according to your preference: just to the email; only to the cell phone via SMS or also to both destinations. Have you thought about the security that this brings to users of your company's services? Currently, all services make use of multi-factor authentication technology as a way to guarantee the security of users' accounts on the platform. With a 2FA service your customer doesn't have to worry about the possibility of someone accessing his personal data, for example.Since it only allows the login to be done after confirmation of the code sent to the previously registered email and number. One Time Password (OTP) Now, imagine that your customer has forgotten the password to log in to your company's system. How to solve it? OTP is a modern solution to this problem. With it, you can send a password or temporary code to your customer. So he can log in and change his password. However, just like 2FA, this password or code will only be sent to the numbers and emails previously registered by the user – this is to prevent fraud or third parties from accessing the account without permission.

In addition, you can send these passwords according to your preference, only to the e-mail, only to the cell phone via SMS or only to the cell phone via voice message. If you prefer, you can send to all 3 fields.voice torpedoes While we're on the mobile number list subject of voice messages, let's talk more about this new integration into the Nvoip API. With the voice torpedo, you are able to send one or more audios to the destination through an MP3 file or a read audio (TTS). In addition, it is possible for you to carry out interactions with the user. This is all through the DTMF capture feature, where you can also adapt the audio and captures according to your company's needs. And it doesn't stop there, through this feature, you can schedule a torpedo to be fired on a predefined date. Customer Experience At first, if it is still not clear that all these features help you to improve the experience that your audience has with your company, this topic will explain.



In a way, by allowing greater ease and security at the time of service,you start to signal to the market how familiar your company is with good service practices. Basically, the term customer experience relates a whole set of impressions that a consumer has about a particular company after interacting with it. With this, by implementing ease in communication , especially with the use of technologies, it will be possible to improve your company's results. It is worth mentioning that because we are all consumers in one way or another, we know that poor customer service can lead to us giving up on buying a product And that's exactly why technology is important to understand and cater to your consumers' user experience. Considerations So, do you understand what a DTMF is and how it works to make your day to day more practical? Did you like the news that will come in Nvoip's API 2.0? So don't stay out of this, get your virtual number now and be part of our team of more than 4,000 active customers.

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