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The effectiveness of customer complaints and firm attitudes are definitely much more reliable than questionnaires and service quality tables! Even if it's negative! still needs a process of clarification, if it is a medical trouble, if it is fishing, some special measures are still needed; if it is a real consumer, it also needs to be divided into two types one is reasonable, and the other is excessive Require. These two types of guests need to face each other sincerely and communicate rationally, but the way of handling them is different. Consumers with excessive demand should compensate her as much as possible in the game to prevent her from becoming a medical trouble.
Rational consumers deal with it according to common sense and procedures, impress her with sincerity, and make up for her with practical actions (remedial measures). I believe she will win her heart again. The process of handling customer complaints is an important Smilz CBD Gummies Advertorial issue, and how to turn a crisis into a turning point is the key. Customers have no way to complain and the problem has not been resolved, so he can only get peace of mind through other channels (spreading bad reviews on the Internet, legal channels); on the contrary, a good solution to customer complaints will further increase customer loyalty to the brand. promote. I really like this metaphor of winning her heart again.
The company and the customer are like a couple. After going through ups and downs, the relationship grows stronger as time goes on! The above content comes from the "Terry & Friends" entrepreneurial community, edited and released. The above pictures are all from the Beauty AME Internet. The beauty and health category has always been a high-potential and high-growth category in e-commerce. According to statistics, the online sales of health, personal care and beauty products in the United States exceeded billion in 2019, an increase of 18.6% over the same period in 2018.
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发表于 2022-12-29 18:44:00