|
|
according to a Smart Tribune study , "85% of employees in direct contact with customers experience a very high degree of frustration because they cannot answer properly to customer expectations " . Placing yourself in a process of continuous improvement will promote the development of your company. Finally, set up a CRM to retain your customers The customer experience is also the follow-up after the purchase and making sure that everything went well.
You can use a CRM (Customer Relationship Management) or GRC (Gestion de la Relation Client in French). It is the ideal Specific Database tool for generating personalized and automated emails to build customer loyalty and then offer upsells or cross-sells! Not sure how to choose the best CRM for your business? Don't panic, we invite you to download our selection
aid grid for CRM . customer service … and yet today it is one of the determining factors for the growth of your business. Indeed, today consumers are volatile, if they are not satisfied, they will go directly to the competitor, especially if they offer an irreproachable customer experience. This is why the customer must be at the center of your strategy, in each service, at each stage of the customer journey, because it will
|
|
发表于 2023-4-16 16:31:32